Terms of Service
TERMS OF SERVICE
OVERVIEW
This website is operated by Qinhuangdao Houhe Technology Co., Ltd. under the brand name lunoviia.
Throughout these Terms of Service, the terms “we,” “us,” “our,” and “lunoviia” refer to Qinhuangdao Houhe Technology Co., Ltd. and the online store operated under the lunoviia brand.
By accessing this website, browsing our products, placing an order, creating an account where available, or otherwise using the Site or any related services, you agree to be bound by these Terms of Service together with the policies and notices referenced on the Site.
If you do not agree with these Terms, please do not use the Site or place an order.
We may update these Terms from time to time to reflect changes in our business operations, products, services, website functionality, legal obligations, or other legitimate operational requirements. The most current version will be published on this page.
The lunoviia online store is powered by Shopify, which provides the e-commerce platform used to offer and sell products through the Site.
BUSINESS INFORMATION
Brand Name:
lunoviia
Legal Company Name:
Qinhuangdao Houhe Technology Co., Ltd.
Business Address:
Room 201, Building 1, North of National Highway 205, East of Aimin Road, Changli Town, Changli County, Qinhuangdao, Hebei Province, China
Customer Support Email:
service@lunoviia.com
Business Phone:
+86 335 206 8890
Qinhuangdao Houhe Technology Co., Ltd., doing business as lunoviia, operates this website and the online store available through it.
SECTION 1 – ELIGIBILITY AND ACCEPTABLE USE
By using the Site, you confirm that you have reached the age of majority in your place of residence or are otherwise legally permitted to enter into transactions through the Site.
If you allow a minor under your supervision to access the Site, you are responsible for ensuring that their use complies with these Terms and applicable law.
You may not use the Site, our products, or our services for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes.
You must comply with applicable laws and regulations, including those relating to:
- Privacy
- Consumer protection
- Intellectual property
- Electronic commerce
- Data security
You must not transmit viruses, malware, malicious code, or any other material designed to damage, disrupt, interfere with, or compromise the Site, our systems, services, or networks.
We may restrict, suspend, or terminate access where reasonably necessary in response to serious or repeated violations of these Terms.
SECTION 2 – GENERAL CONDITIONS
We may refuse, limit, suspend, or discontinue access to our services where reasonably necessary.
This may include circumstances involving:
- Suspected fraud
- Unauthorized activity
- Security concerns
- Misuse of the Site
- Unlawful conduct
- Violations of these Terms
- Other legitimate legal or operational concerns
Information submitted through the Site may pass through different networks or systems and may be technically modified where necessary for transmission.
Payment-card information is encrypted during transmission through applicable payment-processing systems.
Unless expressly authorized by us or otherwise permitted by applicable law, you may not reproduce, duplicate, copy, resell, distribute, or commercially exploit substantial portions of the Site or our services.
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on the Site is accurate, current, and complete.
However, the Site may occasionally contain:
- Typographical errors
- Product-description inaccuracies
- Pricing errors
- Technical errors
- Outdated information
- Omissions
Information displayed on the Site should be reviewed together with the relevant product page, checkout details, product instructions, and applicable store policies.
We may correct, revise, update, or remove information where reasonably necessary.
If an error materially affects an order, we may contact the customer and take reasonable steps to resolve the matter.
Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be waived.
SECTION 4 – PRODUCTS, SERVICES, AND PRICING
Prices, promotions, products, availability, and Site features may change from time to time.
The price generally applicable to an order will be the price displayed when the order is submitted, subject to applicable law and the correction of obvious technical or pricing errors.
We may modify, suspend, update, or discontinue products, services, promotions, or Site features where reasonably necessary.
Such changes may relate to:
- Product availability
- Product descriptions
- Prices
- Promotions
- Website functionality
- Services
- Technical features
Orders already accepted remain subject to the policies and legal requirements applicable to those transactions.
SECTION 5 – PRODUCT INFORMATION AND AVAILABILITY
Certain products or services may be available exclusively through our online store and may be offered in limited quantities.
We make reasonable efforts to present product information accurately, including:
- Images
- Colors
- Dimensions
- Materials
- Features
- Designs
- Product descriptions
Actual product appearance may vary slightly due to screen settings, lighting, photography, device displays, manufacturing variations, packaging updates, or similar factors.
We cannot guarantee that every device will display colors and visual details with complete accuracy.
Where permitted by law, we may limit product availability, sales regions, purchase quantities, or customer purchases for legitimate reasons such as inventory management, fraud prevention, supply limitations, operational restrictions, or prevention of unauthorized resale.
Products or services may be discontinued where reasonably necessary.
Any offer made through the Site is void where prohibited by law.
Returns, refunds, exchanges, defective products, incorrect items, and other post-purchase matters are handled in accordance with our Return & Refund Policy and applicable law.
SECTION 6 – ORDERS AND BILLING
We may review, hold, limit, refuse, or cancel an order where reasonably necessary.
Examples may include:
- Suspected fraud
- Unauthorized payment activity
- Incorrect customer information
- Obvious pricing errors
- Inventory shortages
- Security concerns
- Unauthorized resale activity
- Other legitimate operational reasons
We may also limit purchase quantities by customer, account, household, payment method, billing address, shipping address, telephone number, or individual order where reasonably necessary.
If an order is changed or cancelled, we may attempt to contact you using the information provided during checkout.
You are responsible for providing accurate and current information when placing an order, including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Payment information
- Other information reasonably required to process the purchase
You should update this information whenever necessary.
SECTION 7 – SHIPPING OPTIONS
For eligible orders delivered within the United States, the following shipping methods may be available:
EXPRESS SHIPPING
Shipping Fee: $6.99
Order Value: Any eligible order
Estimated Transit Time: 1–2 business days after dispatch
Express Shipping is an optional expedited shipping method that may be selected during checkout where available.
FREE SHIPPING
Shipping Fee: Free
Order Value: $39.00 or more
Estimated Transit Time: 3–5 business days after dispatch
Eligible U.S. orders with a qualifying merchandise subtotal of $39.00 or more receive Free Shipping.
STANDARD SHIPPING
Shipping Fee: $3.99
Order Value: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch
Eligible U.S. orders with a merchandise subtotal between $0.00 and $38.99 may use Standard Shipping for $3.99.
Orders are generally reviewed, prepared, and packed within up to 5 business days after payment has been successfully confirmed.
Shipping transit time begins only after dispatch and does not include the order-processing period.
The available shipping method, applicable fee, and estimated transit time for your specific order will be displayed during checkout before payment is completed.
Please review our Shipping Policy for additional information about processing, fulfillment, tracking, delivery delays, shipping charges, and lost-package procedures.
SECTION 8 – THIRD-PARTY TOOLS AND SERVICES
The Site may provide access to applications, integrations, tools, features, or services operated by third parties.
We may not own, operate, supervise, or control every aspect of those third-party services.
Third-party services may be provided on an “as available” basis and may be governed by separate terms, policies, and privacy practices established by the relevant provider.
Your use of a third-party service may create a separate legal relationship between you and that provider.
You should review the applicable terms and privacy policies before using third-party services.
To the extent permitted by law, we are not responsible for independent acts, omissions, systems, or services of third-party providers that are outside our reasonable control.
SECTION 9 – THIRD-PARTY LINKS
The Site may include links to websites, services, products, or resources operated by independent third parties.
Such third-party websites may not be owned, controlled, or operated by Qinhuangdao Houhe Technology Co., Ltd.
We do not continuously monitor or control the content, privacy practices, security measures, products, services, or business practices of independent third-party websites.
The inclusion of a third-party link does not necessarily indicate our endorsement, sponsorship, approval, or recommendation of that third party.
Transactions completed directly with third-party websites or service providers are generally governed by the terms and policies of those providers.
Before completing a third-party transaction, you should review the applicable:
- Terms of service
- Privacy policy
- Shipping terms
- Return procedures
- Refund terms
- Other relevant policies
Nothing in this section excludes any responsibility that cannot legally be excluded.
SECTION 10 – RETURNS AND REFUNDS
Returns, refunds, exchanges, damaged products, incorrect items, missing items, and other post-purchase matters are handled in accordance with our Return & Refund Policy.
Eligible products may be returned within 180 calendar days from the date of delivery, subject to the eligibility requirements and procedures stated in that policy.
Eligible returns made within the applicable 180-day return period qualify for free return shipping.
Customers should contact our support team before sending any product back.
Please contact:
Where a return is approved, we will provide the appropriate return instructions and, where necessary, the designated return warehouse address.
Please do not send products directly to our registered business address unless specifically instructed by our customer support team.
Approved refunds requiring a physical return are generally processed to the original payment method within 5–10 business days after the returned item has been received and inspected.
Please review our Return & Refund Policy for complete eligibility requirements and procedures.
SECTION 11 – ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
Please provide your order number and the email address used when placing the order.
We will make reasonable efforts to process a cancellation request if the order has not yet entered processing, packing, fulfillment, or shipment.
Once any of these stages has begun, cancellation may no longer be possible.
If the order has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy.
SECTION 12 – CHANGES TO THESE TERMS
We may revise these Terms from time to time where reasonably necessary.
Updates may reflect:
- Changes in business operations
- Changes to Site functionality
- New or discontinued products or services
- Legal or regulatory developments
- Security requirements
- Changes involving third-party providers
- Other legitimate operational needs
The revised version will be published on this page.
Where applicable law requires additional notice or consent for material changes, we will take reasonable steps to provide it.
Your continued use of the Site after revised Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.
CONTACT INFORMATION
For questions regarding these Terms of Service, your order, payment, shipping, returns, refunds, or the operation of the Site, please contact:
Brand Name:
lunoviia
Legal Company Name:
Qinhuangdao Houhe Technology Co., Ltd.
Business Address:
Room 201, Building 1, North of National Highway 205, East of Aimin Road, Changli Town, Changli County, Qinhuangdao, Hebei Province, China
Customer Support Email:
service@lunoviia.com
Business Phone:
+86 335 206 8890
Qinhuangdao Houhe Technology Co., Ltd., doing business as lunoviia, operates this website and is responsible for the online store and customer support associated with purchases made through the Site.