Shipping Policy
SHIPPING POLICY
This Shipping Policy applies to eligible purchases made through lunoviia, which is owned and operated by Qinhuangdao Houhe Technology Co., Ltd.
Our goal is to provide customers with clear and practical information about order preparation, available delivery methods, shipping charges, estimated transit times, tracking, fulfillment, and how delivery-related issues are handled.
BUSINESS INFORMATION
Brand Name:
lunoviia
Legal Company Name:
Qinhuangdao Houhe Technology Co., Ltd.
Business Address:
Room 201, Building 1, North of National Highway 205, East of Aimin Road, Changli Town, Changli County, Qinhuangdao, Hebei Province, China
Customer Support Email:
service@lunoviia.com
Business Phone:
+86 335 206 8890
Qinhuangdao Houhe Technology Co., Ltd., doing business as lunoviia, operates this website and provides customer support for orders placed through the Site.
ORDER PROCESSING
After payment has been successfully confirmed, orders are generally reviewed, prepared, and packed within up to 5 business days.
Business days are Monday through Friday and exclude Saturdays, Sundays, and public holidays.
Order-processing time is separate from carrier transit time. Shipping estimates begin only after your order has been dispatched.
During holidays, promotional events, periods of unusually high order volume, inventory adjustments, or other exceptional circumstances, processing may occasionally require additional time.
SHIPPING OPTIONS
For eligible orders delivered within the United States, lunoviia currently offers the following delivery methods:
| Shipping Method | Order Value | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Express Shipping | Any eligible order | 1–2 business days after dispatch | $6.99 |
| Free Shipping | $39.00 or more | 3–5 business days after dispatch | Free |
| Standard Shipping | $0.00–$38.99 | 3–5 business days after dispatch | $3.99 |
The shipping options available for your specific order, together with any applicable charges, will be displayed at checkout before payment is completed.
The transit times listed above begin after dispatch and do not include our order-processing period.
EXPRESS SHIPPING
Eligible orders may select Express Shipping for $6.99.
The estimated transit time is 1–2 business days after dispatch.
This shipping period begins once the order has been dispatched and does not include the processing period of up to 5 business days.
Express Shipping availability will be confirmed during checkout.
FREE SHIPPING
Eligible U.S. orders with a qualifying merchandise subtotal of $39.00 or more receive Free Shipping.
Free Shipping generally has an estimated transit time of 3–5 business days after dispatch.
Orders below the $39.00 Free Shipping threshold may use Standard Shipping for the applicable fee.
STANDARD SHIPPING
Standard Shipping is available for eligible U.S. orders with a merchandise subtotal between $0.00 and $38.99.
The shipping fee is $3.99.
The estimated carrier transit time is 3–5 business days after dispatch.
ESTIMATED DELIVERY TIME
The total estimated time required to receive an order includes two separate stages:
Order Processing: Up to 5 business days
Express Shipping: 1–2 business days after dispatch
Free Shipping: 3–5 business days after dispatch
Standard Shipping: 3–5 business days after dispatch
These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances such as:
- Carrier delays
- Severe weather
- Public holidays
- Peak shipping periods
- Transportation disruptions
- Inventory availability
- Incorrect or incomplete shipping details
- Customs or security inspections where applicable
- Other circumstances outside our reasonable control
ORDER FULFILLMENT
Orders may be fulfilled through facilities operated by us or through approved logistics, warehousing, supply, or fulfillment partners.
The fulfillment location may vary depending on factors including:
- Product availability
- Inventory location
- Product type
- Delivery destination
- Fulfillment capacity
As a result, different orders or individual products may be dispatched from different facilities.
We do not represent that every order is shipped from a local U.S. warehouse unless that is the actual fulfillment arrangement for the specific order.
ORDER TRACKING
Once your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email containing your tracking number or tracking link.
Tracking information may take some time to become active after the carrier receives the shipment.
You can use the tracking details provided to monitor the progress of your delivery.
If your tracking information has not updated for an extended period, please contact:
Please include your order number and tracking number, if available.
DELAYED OR LOST PACKAGES
If your shipment appears significantly delayed or may have been lost in transit, please contact:
Please provide:
- Your order number
- Your full name
- Your delivery address
- Tracking information, where available
Our customer support team will review the available shipping information and, where appropriate, work with the carrier or fulfillment provider to investigate the matter.
The fact that a shipment has already been transferred to a carrier does not automatically prevent us from reviewing a reasonable shipping or delivery-related claim.
TRACKING SHOWS “DELIVERED” BUT THE PACKAGE IS MISSING
If the carrier marks your package as “Delivered” but you are unable to locate it, please first check:
- Around the delivery location
- With other members of your household
- With neighbors where appropriate
- With your building reception, concierge, front desk, or mailroom
- Any secure location where the carrier may have left the package
If the shipment still cannot be located, please contact:
Please provide your order number and any available tracking details.
We will review the circumstances and, where appropriate, coordinate with the carrier or fulfillment provider to investigate.
A tracking status showing “Delivered” does not automatically prevent you from requesting assistance regarding a reasonable delivery-related concern.
DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS
If your order arrives damaged, defective, incomplete, contains the wrong item, or is materially different from what you ordered, please contact:
Please include your order number and, where appropriate, clear photographs or videos showing the issue.
If we determine that the problem resulted from a product defect, fulfillment error, or shipping issue, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, the resolution may include:
- Replacement
- Reshipment
- Full refund
- Partial refund
- Approved return
- Another appropriate remedy
SHIPPING ADDRESS CHANGES
If you need to correct or update your shipping address, please contact us as soon as possible at:
Please provide your order number, the original shipping information, and the corrected delivery address.
We will make reasonable efforts to update the address if the order has not yet entered processing, packing, fulfillment, or shipment.
Once fulfillment has begun or the order has been dispatched, we may no longer be able to change the delivery address.
Customers are responsible for reviewing their shipping information carefully before completing checkout.
WEEKENDS AND PUBLIC HOLIDAYS
Orders are generally processed during regular business days.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Shipping carriers may also operate on reduced schedules during weekends, public holidays, or peak delivery periods.
180-DAY FREE RETURN POLICY
Eligible purchases are covered by our 180-Day Free Return Policy, subject to the eligibility requirements and procedures described in our Return & Refund Policy.
Eligible returns requested within the applicable 180-day return period qualify for free return shipping.
Please contact our customer support team before sending any item back so that we can provide the appropriate return instructions and, where necessary, the designated return facility.
For return assistance, contact:
CONTACT US
For questions regarding shipping methods, tracking, delivery delays, missing packages, address changes, or other shipping-related matters, please contact us using the information below:
Brand Name:
lunoviia
Legal Company Name:
Qinhuangdao Houhe Technology Co., Ltd.
Business Address:
Room 201, Building 1, North of National Highway 205, East of Aimin Road, Changli Town, Changli County, Qinhuangdao, Hebei Province, China
Customer Support Email:
service@lunoviia.com
Business Phone:
+86 335 206 8890
Qinhuangdao Houhe Technology Co., Ltd., doing business as lunoviia, operates this website and provides customer support for orders placed through the Site.